Customer Care Series

What You'll Learn:

• The post-sell process that eliminates buyer's remorse and reinforces the decision
• How to apply the psychology of buyers and set expectations about your professional role
• Techniques for maintaining your consultant positioning during implementation and onboarding
• Strategies for making customer care a competitive differentiator that generates referrals and testimonials

Customer care is where many salespeople drop the ball, viewing post-sale activities as someone else's job. But how you handle the transition from sale to implementation directly impacts retention, referrals, and account expansion opportunities. This series focuses on the critical period after the sale where buyer's remorse threatens and excellent care separates you from competitors.